Own The Accounts. Contract The Work.
A beautiful website is only an asset when access, responsibilities and handoff are clear.
The Ownership Map
Create an inventory of your domain registrar, hosting, website administrator, email, booking, payment processor, analytics and social accounts. Record the business owner, recovery method, renewal date and delegated users. Keep passwords in a business password manager, not in this worksheet. Your agency needs named access appropriate to its task; it does not need to become the owner of every account.
A Scope You Can Verify
A useful agreement lists pages, functions, supplied materials, revision rounds, milestones, acceptance criteria, price and recurring costs. “A professional website” is not enough. Write a testable sentence: a new visitor can read the offer, submit a non-sensitive inquiry and see a confirmation. Ask who fixes defects and what counts as new work.
Plan The Exit Before The Entrance
Ask how you receive editable assets, content exports and administrator access. Identify which fonts, photos and plugins have separate licenses. Agree on an offboarding process and transfer assistance. Never promise ownership of a third-party platform or vendor code that neither party owns.
Put It To Work
Build an account inventory with seven rows. Then write five acceptance tests for your next agency contract.
Check Your Work
A strong answer names the owner and recovery path for every critical account and describes observable customer actions, not subjective promises.
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